Last Updated on: January 28, 2014
If you have questions or concerns regarding this statement, you should contact preCharge Customer Care by calling (212) 751-6213 or by emailing [email protected].
preCharge Risk Management Solutions is a combination of merchant and consumer services, providing in-depth software solution in an effort to identify fraud before it occurs. The preCharge solution was designed to meet the needs of everyone from the consumer, to the average small business all the way up to fortune 500 companies.
In order to use preCharge Merchant Services, preCharge Consumer Services or become a preCharge Affiliate, you must first complete the designated registration form and create a merchant id and password, consumer id and password or affiliate id and password. During registration you are required to provide contact information (such as name, address, phone number and email address) and we collect this information over the phone, in an email, or via fax. We use this information to contact you about the services on our site in which you have expressed interest, to notify you of transaction activity and to inform you of important merchant and/or consumer updates.
When you purchase services from us as a merchant or consumer or register as an affiliate, we request certain personally identifiable information from you on our registration forms. You must provide contact information (such as name, email, and billing address) either over the phone, by email, or via fax, and we may collect your financial information (such as banking or credit card information) via phone or fax.
We use this information for billing purposes and to fill your order. If we have trouble processing an order, we will use this information to contact you.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice/Opt-In.”
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us (via phone, email, or fax) a welcome email is sent to verify the merchant id and password, consumer id and password or affiliate id and password, based on your requested service type. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We DO NOT Share Personally Identifiable Information with Third Parties in ways other than disclosed in this privacy statement or as required by law enforcement or court order. See “Legal Disclaimer”.
We use a credit card (CC) processing company to bill you for goods and services, and we collect your CC info either over the phone, or via fax. These companies do not retain, share, store or use personally identifiable information for any other purposes. We may also share your information with law enforcement as required by law.
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we request only anonymous information from you, nothing personally identifiable. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.
We use this information to monitor site traffic or personalize the site (in the case of anonymous information collected in surveys) and to better enhance your consumer or merchant experience with preCharge.
We use a third party service provider to conduct these surveys that company is prohibited from using the collected information for any other purpose. Should we conduct a survey that collects personally identifiable information, we will not share the personally identifiable information you provide through a survey with other third parties unless we give you prior notice and choice.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
You may sign up for our newsletter only if you inform us over the phone. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by emailing us at [email protected] or informing us over the phone
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Merchants may also opt-out of any service related communications via the merchant interface [https://www.precharge.com/bin/merchants].
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole.
We do link this automatically-collected data to personally identifiable information.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. These cookies are tied to your personally identifiable information.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Our third party tracking service employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) on this site, that helps us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user?s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers? personally identifiable information.
LINKS TO OTHER SITES
preCharge links to other sites that are not owned or controlled by preCharge Risk Management Solutions. Please be aware that we, preCharge Risk Management Solutions are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
PERSONAL IDENTIFIABLE INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or deactivate it by making the change in your account preferences or by emailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below.
The security of your personal information is important to us. When you provide us sensitive information (such as credit card number and/or banking account information) either by phone or fax, we encrypt that information in our database.
We follow generally accepted industry standards to protect the personal information submitted to us by the above methods. No method of electronic storage, however, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send an email to us at [email protected].
In the event preCharge goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
PRIVACY STATEMENT CHANGES
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
preCharge Risk Management Solutions
130 7th Avenue, 129
New York, New York 10011
Phone, (212) 751-6213 Fax, (212) 689-4999 Email, [email protected]