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Privacy Policy
If you require support, please visit our new
Support Center.
| Last Updated
on: June 1, 2006 |
| preCharge Risk Management
Solutions is a licensee of the TRUSTe Privacy Program. TRUSTe is an
independent, non-profit organization whose mission is to build users' trust
and confidence in the Internet by promoting the use of fair information
practices. This privacy statement covers the site
http://www.precharge.com. Because
this web site wants to demonstrate its commitment to your privacy, it has
agreed to disclose its information practices and have its privacy practices
reviewed for compliance by TRUSTe. |
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If you have questions or concerns regarding this
statement, you should first contact preCharge Customer Care by calling (212)
751-6213 or by emailing
support@precharge.com. If you do not receive acknowledgment of your inquiry
or your inquiry has not been satisfactorily addressed, you should then contact
TRUSTe
http://truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve
as a liaison with the Web site to resolve your concerns.
The TRUSTe program covers only information that
is collected through this Web site, and does not cover information that may be
collected through software downloaded from the site.
ABOUT US
preCharge Risk Management Solutions is a combination of merchant and
consumer services, providing in-depth software solution in an effort to identify
fraud before it occurs. The preCharge solution was designed to meet the needs of
everyone from the consumer, to the average small business all the way up to
fortune 500 companies.
REGISTRATION
In order to use preCharge Merchant Services, preCharge Consumer Services or
become a preCharge Affiliate, you must first complete the designated
registration form and create a merchant id and password, consumer id and
password or affiliate id and password. During registration you are required to
provide contact information (such as name, address, phone number and email
address) and we collect this information over the phone, in an email, or via
fax. We use this information to contact you about the services on our site in
which you have expressed interest, to notify you of transaction activity and to
inform you of important merchant and/or consumer updates.
ORDERS
When you purchase services from us as a merchant or consumer or register as
an affiliate, we request certain personally identifiable information from you on
our registration forms. You must provide contact information (such as name,
email, and billing address) either over the phone, by email, or via fax, and we
may collect your financial information (such as banking or credit card
information) via phone or fax.
We use this information for billing purposes and
to fill your order. If we have trouble processing an order, we will use this
information to contact you.
UPDATES
Out of respect for your privacy, we present the option not to receive these
types of communications. Please see the "Choice/Opt-In."
SERVICE-RELATED ANNOUNCEMENTS
We will send you strictly service-related announcements on rare occasions
when it is necessary to do so. For instance, if our service is temporarily
suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these
communications, which are not promotional in nature. If you do not wish to
receive them, you have the option to deactivate your account.
CUSTOMER SERVICE
Based upon the personally identifiable information you provide us (via
phone, email, or fax) a welcome email is sent to verify the merchant id and
password, consumer id and password or affiliate id and password, based on your
requested service type. We will also communicate with you in response to your
inquiries, to provide the services you request, and to manage your account. We
will communicate with you by email or telephone, in accordance with your wishes.
PERSONALLY IDENTIFICATION
We DO NOT Share Personally Identifiable
Information with Third Parties in ways other than disclosed in this privacy
statement or as required by law enforcement or court order. See "Legal
Disclaimer".
AGENTS
We use a credit card (CC) processing company to bill you for goods and
services, and we collect your CC info either over the phone, or via fax. These
companies do not retain, share, store or use personally identifiable information
for any other purposes. We may also share your information with law enforcement
as required by law.
SURVEYS
From time-to-time we may provide you the opportunity to participate in
contests or surveys on our site. If you participate, we request only anonymous
information from you, nothing personally identifiable. Participation in these
surveys is completely voluntary and you therefore have a choice whether or not
to disclose this information.
We use this information to monitor site traffic
or personalize the site (in the case of anonymous information collected in
surveys) and to better enhance your consumer or merchant experience with
preCharge.
We use a third party service provider to conduct
these surveys that company is prohibited from using the collected information
for any other purpose. Should we conduct a survey that collects personally
identifiable information, we will not share the personally identifiable
information you provide through a survey with other third parties unless we give
you prior notice and choice.
LEGAL DISCLAIMER
We reserve the right to disclose your personally identifiable information as
required by law and when we believe that disclosure is necessary to protect our
rights and/or to comply with a judicial proceeding, court order, or legal
process served on our Web site.
CHOICE/OPT-IN
You may sign up for our newsletter only if you inform us over the phone. If
you no longer wish to receive our newsletter and promotional communications, you
may opt-out of receiving them by emailing us at
support@precharge.com or informing us
over the phone
You will be notified when your personal
information is collected by any third party that is not our agent/service
provider, so you can make an informed choice as to whether or not to share your
information with that party.
Merchants may also opt-out of any service related
communications via the merchant interface [https://www.precharge.com/bin/merchants].
LOG FILES
As is true of most Web sites, we gather certain information automatically
and store it in log files. This information includes internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, and click stream data.
We use this information, which does not identify
individual users, to analyze trends, to administer the site, to track users
movements around the site and to gather demographic information about our user
base as a whole.
We do link this automatically-collected data to
personally identifiable information.
COOKIES
A cookie is a small text file that is stored on a user's computer for
record-keeping purposes. We use cookies on this site.
We use both session ID cookies and persistent
cookies. We use session cookies to make it easier for you to navigate our site.
A session ID cookie expires when you close your browser. A persistent cookie
remains on your hard drive for an extended period of time.
We set a persistent cookie to store your
passwords, so you don't have to enter it more than once. Persistent cookies also
enable us to track and target the interests of our users to enhance the
experience on our site. These cookies are tied to your personally identifiable
information.
If you reject cookies, you may still use our
site, but your ability to use some areas of our site, such as contests or
surveys, will be limited.
Some of our business partners (e.g., service
providers) use cookies on our site. We have no access to or control over these
cookies.
CLEAR GIFS
Our third party tracking service employs a software technology called clear
gifs (a.k.a. Web Beacons/Web Bugs) on this site, that helps us better manage
content on our site by informing us what content is effective. Clear gifs are
tiny graphics with a unique identifier, similar in function to cookies, and are
used to track the online movements of Web users. In contrast to cookies, which
are stored on a user?s computer hard drive, clear gifs are embedded invisibly on
Web pages and are about the size of the period at the end of this sentence. We
do not tie the information gathered by clear gifs to our customers? personally
identifiable information.
LINKS TO OTHER SITES
preCharge links to other sites that are not owned or controlled by preCharge
Risk Management Solutions. Please be aware that we, preCharge Risk Management
Solutions are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our
site and to read the privacy statements of each and every Web site that collects
personally identifiable information.
This privacy statement applies only to
information collected by this Web site.
PERSONAL IDENTIFIABLE INFORMATION
If your personally identifiable information changes, or if you no longer
desire our service, you may correct, update or deactivate it by making the
change in your account preferences or by emailing our Customer Support at
support@precharge.com or by
contacting us by telephone or postal mail at the contact information listed
below.
SECURITY
The security of your personal information is important to us. When you
provide us sensitive information (such as credit card number and/or banking
account information) either by phone or fax, we encrypt that information in our
database.
We follow generally accepted industry standards
to protect the personal information submitted to us by the above methods. No
method of electronic storage, however, is 100% secure. Therefore, while we
strive to use commercially acceptable means to protect your personal
information, we cannot guarantee its absolute security.
If you have any questions about security on our
Web site, you can send an email to us at
support@precharge.com.
BUSINESS TRANSITIONS
In the event preCharge goes through a business transition, such as a merger,
acquisition by another company, or sale of all or a portion of its assets, your
personally identifiable information will likely be among the assets transferred.
You will be notified via email of any such change in ownership or control of
your personal information.
PRIVACY STATEMENT CHANGES
If we decide to change our privacy
policy, we will post those changes to this privacy statement, the homepage, and
other places we deem appropriate so that you are aware of what information we
collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy
statement at any time, so please review it frequently. If we make material
changes to this policy, we will notify you here, by email, or by means of a
notice on our home page.
CONTACT US
If you have any questions or suggestions regarding our privacy policy,
please contact us at:
preCharge Risk Management Solutions
130 7th Avenue, 129
New York, New York 10011
Phone, (212) 751-6213
Fax, (212) 689-4999
Email, support@precharge.com
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