Consumer Bill of Rights
preCharge takes your protection very seriously. Due to the onslaught of illegal activity on the internet, preCharge has established the following member bill of rights to protect it's consumers and merchants.

• At no time will preCharge contact you via telephone or mail asking for personal information or account information.
  If you require support, please call (877) 751-6213, (212) 751-6213 or email [email protected], no other phone numbers or email addresses are authorized to provide preCharge consumer or merchant support.
  
  Please ensure that when you are requesting support via email that you include your preCharge merchant or consumer id but at no time send your preCharge password via email or provide it over the phone or by regular mail.
   
• At no time will preCharge try to sell you services or additional products over the phone.
  If someone calls you claiming to work with, be authorized by or does business with preCharge, please report them immediately by calling (877) 751-6213, (212) 751-6213 or email [email protected]. At no time will an authorized preCharge representative attempt to sell you services over the phone.
   
• At no time will preCharge claim that you are required to obtain protection services.
  Federal law does not currently mandate that consumers maintain any type of card protection service or insurance. Federal law does mandate that you are not responsible for more than $50.00 per credit card and up to $500.00 per debit card in the event that your identity is stolen. The preCharge system was designed to be an early warning system attempting to protecting your card numbers, email address, phone number and billing address from fraud, however, does not make any claims to be a requirement set by local, state or federal regulations.
   
• At no time will preCharge call you claiming to be or work with your credit card company.
  While preCharge is certified through Ambiron under the Visa, MasterCard, American Express and Discover security programs and has dully established itself with these companies to be an authorized merchant, preCharge makes no claims or representations to work with or be part of the fraud prevention services offered by these companies.
   
• At no time will preCharge claim to represent your bank or card issuer.
  While preCharge does attempt to work with banks, gateways and processors, preCharge makes no claims and offers no representations to be part of or affiliated with any established banking institution.
   
• At no time will preCharge ever release your personal information to outside parties.
  preCharge maintains a very strict privacy policy and will at no time release any information to outside parties other than when legally required to do so by law or court order.

Consumers Responsibility

• Never give your preCharge account information or personal information to anyone. If your account is compromised in any way, report it  immediately by calling (877) 751-6213, (212) 751-6213 or email [email protected]
   
• Ensure that any transactions and/or login activity processed with preCharge ALWAYS begins with https://www.precharge.com/. No other domain is authorized to accept information on behalf of preCharge.

Our Promise To You

• preCharge will always maintain only the most stable and secure environment technologically available.
   
• preCharge will always maintain a working relationship with outside security, legal and business auditors to ensure a 100% compliance and limit any possibility of tampering with network or business activities.
   
• In the event that you are ever unhappy with the preCharge service, preCharge will issue an immediate refund for your current months service fees and immediately stop any future billing.

If you have any questions, comments or suggestions, please contact (877) 751-6213, (212) 751-6213 or email [email protected]